FAQ

Do I need to meet you at my ceremony location prior to my wedding day?
If you are getting married at a place where we have performed wedding ceremonies before, then it is not necessary to meet at the venue. We can show you photos of previous set-ups and maps of locations and discuss the layout from these. If we have not performed a wedding at your venue before, then it is a good idea to meet there so we know exactly how you would like your ceremony set up.

How long do you set up for
Our Ceremony set up is for 1.5 hours only, if you require more time please discuss this with us
before hand, additional costs will apply

What methods of payment do you accept?
We accept bank transfer, cheque, money order or cash.

How do I secure my booking with you?
To secure your booking we require a non-refundable 25% deposit (minimum $100) on the total cost of wedding decor you wish to hire. We also ask you to fill in a form which outlines the decor you wish to hire and includes your contact details.

When is final payment due?
Final payment is due 3 weeks prior to your wedding date.

Can I make changes to my decor account after I have paid the deposit?
You can, providing no additions are made to the decor within 2 weeks of your wedding date.

What happens if it rains on my wedding date?
We ask all our clients to please consider and nominate a contingency plan before their wedding date. If you do not wish to use a contingency plan, we will still set our items up in light rain apart from the carpet runners. If it is bucketing down with rain and your venue provides no shelter, we will not be able to set the items up.

What happens if I want to hire umbrellas but my venue can get quite windy?
Places like the Round House in Fremantle can get incredibly windy. If it is extremely windy to the point where we are at risk of snapping the umbrellas or causing serious injury to others, we will not erect the umbrellas.

How long will my decorations be set up for?
Ceremony Secretz aim to have your ceremony decorations set at least half an hour prior to the time you nominate as your ceremony start time (venue permitting). The items are then set for one hour from this time (venue permitting) after which time we will commence pack up. If you are planning to be more than 10 minutes late to your wedding, please discuss this with us so we can organise for the items to remain set. Please be advised, additional time attracts an additional fee. Please do not tell us your ceremony starts at 3:00pm if it really starts at 3:30pm - by doing this, you are reducing the amount of time you get to enjoy your decorations.

Are your centrepieces for hire or for us to keep?
All of our centrepieces are for hire only. If you want to keep your centrepieces you will need to pay the full cost of them and discuss this with us before your wedding day.

What happens if you are sick on my wedding day?
If one of us is sick, another staff member will perform your wedding set up. We all have access to the accounts and photos which replicate the set up you want. We never utilise all our staff on one day so that there is always back up in the event of sickness.

What happens if I need to reschedule my wedding?
In the event that you have to postpone your wedding, we will do our best to accommodate you on your new wedding date